At Libaas by Eman, customer trust and authentic quality are our foundational principles. Every article—whether a 3-Piece Unstitched, 2-Piece Unstitched, or Stitched Ready-to-Wear suit—is securely dispatched in our signature transparent flyer so you can visually verify the ordered design, embroidery, and fabric from the outside before making payment.
Strict 24-Hour Claim Rule & Mandatory Unboxing Video
Please note our firm policy: All return, replacement, or defect claims MUST be initiated within strictly 24 hours of parcel delivery. If a claim is not reported within 24 hours of delivery, the order is finalized in the courier logistics system and no return, replacement, or exchange claim will be accepted or entertained under any circumstances.
- Mandatory Uncut Video: Customers must record a continuous, unedited parcel opening video starting before breaking the transparent flyer seal.
- The courier tracking label (CN) and customer details on the flyer must be clearly visible in the footage.
- The unboxing video must show the suit being unpacked and unfolded in one single take without pauses, cuts, or edits.
- Zero Exceptions: In accordance with nationwide logistics policies, claims reported without a continuous opening video or submitted after the 24-hour deadline cannot be processed.
Exchange Eligibility Criteria
An article is eligible for exchange or replacement only when all of the following conditions are satisfied:
- The claim is reported to our team within strictly 24 hours of delivery.
- A complete, unedited parcel unboxing video is provided as proof.
- The suit is in pristine original condition: unstitched, unwashed, unaltered, and unworn. For stitched suits, original tags must be attached with no perfume scent, makeup marks, or alterations.
- All original brand packaging, garment tags, lace trims, and accessories are intact.
- Proof of purchase (Order Number / WhatsApp confirmation) is provided.
Defective, Damaged, or Incorrect Articles
If you receive an article with a genuine manufacturing flaw, weaving imperfection, misprint, or wrong color/design:
- Libaas by Eman will replace the article 100% free of cost.
- We cover all reverse pickup and re-dispatch courier charges.
- If the identical design is sold out, you may select any other suit from our Collections of equal value or request a prompt refund.
Standard Exchange (Change of Preference / Color)
If the suit is in perfect condition but you wish to exchange it for another color or design from our active catalog:
- The exchange request must be initiated within strictly 24 hours of delivery.
- You may select any available suit from our active catalog (paying any price difference if selecting a higher-priced ensemble).
- A standard courier fee of Rs. 300 applies to cover reverse logistics and doorstep re-delivery. Review our Cash on Delivery & Delivery Timelines for courier dispatch schedules.
Non-Exchangeable & Non-Refundable Items
The following categories are strictly exempt from return, replacement, or refund:
- Any suit that has been cut, altered, stitched, or tailored by the customer.
- Any claim submitted after 24 hours of parcel delivery.
- Parcels opened without an uncut, continuous unboxing video.
- Articles purchased during clearance sales, flash events, or marked as “Final Sale”.
- Damage arising from improper washing, bleaching, hot-water soaking, or excessive iron heat.
Step-by-Step Claim Process
Record Unboxing Video
Start recording before breaking the transparent flyer seal and inspect the fabric continuously.
Report Within 24 Hours
Message our support team on WhatsApp at +92 371 6914439 or email support@libaasbyeman.pk with your Order ID and uncut video.
Swift Doorstep Resolution
Our concierge team validates your claim within hours and schedules free reverse pickup or exchange dispatch.
Helpful Information & Policies
Learn more about our shipping terms on our Cash on Delivery & Delivery Page, review general store terms on our Terms & Conditions, check common questions on our FAQs Page, or reach our concierge directly via Contact Us.