Yahan aapke aam sawalat ke mukammal aur asan jawabat mojood hain. Agar aapko mazeed kisi madad ki zaroorat ho, toh hamari customer care team se WhatsApp ya email par direct rabta karein.
1. Ordering & Payment (Order Aur Payment Ke Sawalat)
How do I place an order on Libaas by Eman?
Website par order lagana nihayat asan hai! Hamari Collections mein se apna pasandeeda suit select karein, color swatch muntakhib karein, “Add to Bag” par click karein, aur Checkout page par apna naam, phone number aur mukammal delivery address darj karein. Aap direct WhatsApp par bhi “Order via WhatsApp” button daba kar apna order confirm karwa sakte hain.
What payment methods do you accept?
Hum Pakistan bhar mein 2 asan tareeqon se payment accept karte hain:
- Cash on Delivery (COD): Parcel deliver hone par courier rider ko cash ada karein. Tafseelat ke liye hamara Cash on Delivery Guide mulaheza farmayein.
- Advance Payment (Bank Transfer / Raast / JazzCash / EasyPaisa): Direct bank account ya Raast ID par payment karein aur Priority Express Delivery (2-4 din) aur Subsidized Rs. 99 Delivery (Save Rs. 201) hasil karein.
Is delivery free on my order?
Ji haan! Tamam orders jinki value Rs. 10,000 ya uss se zayada hai, unpar 100% Free Express Delivery di jati hai—chahe aap Cash on Delivery (COD) select karein ya Advance Payment. Rs. 10,000 se kam ke orders par Advance Payment par sirf Rs. 99 aur COD par Rs. 300 delivery charges lagte hain.
2. Delivery & Shipping (Delivery Aur Dispatch)
Delivery kitne din mein milti hai? (Delivery Timelines)
Delivery timelines aapke ilaqay aur payment method ke mutabiq darj zail hain:
- Cities / Urban Areas:
- Cash on Delivery (COD): Estimated Delivery 6 to 7 Working Days.
- Advance Payment (Priority Express): Estimated Delivery 2 to 4 Working Days.
- Villages / Rural Areas:
- Cash on Delivery (COD): Estimated Delivery 8 to 10 Working Days.
- Advance Payment (Priority Express): Estimated Delivery 6 to 7 Working Days.
Note: Public holidays, strikes, ya extreme weather conditions ki soorat mein delivery mein mamooli takheer ho sakti hai. Mazeed maloomat ke liye Delivery & COD Page dekhein.
Can I open the parcel before making the payment to the rider?
Hamaray tamam parcels transparent flyers mein pack hotay hain taake aap payment karnay se pehlay bahir se hi suit ka color, design aur fabric ba-asani dekh sakein. Pakistan ke tamam courier rules ke mutabiq, rider payment receive karnay se pehlay flyer ki seal kholnay ki ijazat nahi deta.
Aapki khareedari hamari 24-Hour Return & Exchange Policy ke tehat 100% mehfooz hai. Parcel kholtay waqt aik continuous un-cut video bana lein. Agar koi bhi kharabi ya defect niklay, toh 24 ghantay ke andar hamare WhatsApp par video bhaijein, hum foran suit replace ya refund karenge.
How can I track my shipment?
Order dispatch hotay hi aapko SMS, Email aur WhatsApp par shipment tracking number (CN) faraham kar diya jata hai jisse aap online live tracking dekh saktay hain.
3. Fabric & Product Quality (Kapray Aur Quality)
Are these suits stitched or unstitched?
Libaas by Eman par 3-Piece Unstitched, 2-Piece Unstitched, aur Stitched Ready-to-Wear (Pret) collections pesh ki jati hain:
- 3-Piece Unstitched: Embroidered Shirt, Premium Dupatta (Silk / Chiffon / Shawl), aur Trouser with embroidery patches.
- 2-Piece Unstitched: Shirt & Dupatta ya Shirt & Trouser combinations.
- Stitched Ready-to-Wear: Standard size chart (Small, Medium, Large) ke mutabiq master-tailored suits.
Har product page par wazeh taur par likha hota hai ke suit 3-Piece hai, 2-Piece hai ya Stitched hai, sath hi kapray ki mukammal tafseel darj hoti hai. Hamaray naye designs dekhne ke liye Shop Collections visit karein.
Are the suits high quality?
Ji bilkul! Libaas by Eman par tamam suits authentic luxury fabric par mustamil hotay hain jin par high-end computerized embroidery, fine digital printing, aur neat finishing hoti hai. Har parcel transparent packaging mein dispatch hota hai taake aap khud quality verify kar sakein.
4. Returns & Exchanges (Tabdeeli Aur Claims)
Why is a parcel opening video mandatory for claims?
Customer aur brand dono ki hifazat ke liye, parcel opening video yeh saabit karti hai ke defect ya issue delivery ke waqt mojood tha. Yeh standard protocol sabhi reputed brands follow karte hain taake aapka claim bina kisi delay ke foran hal ho sakay. Mukammal sharait ke liye hamari Return & Exchange Policy mulaheza farmayein.
How long do I have to submit a return or defect claim?
Claim lazmi delivery ke 24 ghantay ke andar darj karwana hoga. 24 ghantay guzar jane ke baad courier system order complete mark kar deta hai aur uskay baad koi claim, exchange ya replacement kisi soorat accept nahi ki ja sakti. Delivery miltay hi unboxing video banayein aur claim darj karein.
Agar koi masla ho toh WhatsApp par rabta kaise karein?
Aap kisi bhi waqt hamare official WhatsApp number +92 371 6914439 par rabta kar sakte hain ya support@libaasbyeman.pk par email bhaij sakte hain. Mazeed contact channels ke liye hamara Contact Page dekhein.
5. Brand & Quality Promise (Libaas by Eman Trust)
What makes Libaas by Eman one of the top clothing brands in Pakistan?
Libaas by Eman stands out among top women’s clothing brands in Pakistan through its commitment to 100% authentic designer fabrics, transparent flyer packaging that eliminates online shopping anxiety, express nationwide delivery, and dedicated customer concierge support. Whether it is luxury unstitched lawn or cozy winter ensembles, our customers enjoy verified premium quality at genuine direct prices.
Quick Navigation & Support
Explore our Collections, read our Return & Exchange Policy, inspect our Delivery Terms, or review our Terms & Conditions.